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Dropkeeta

EveryCustomerDeservesanInstantAnswer.

Your customers shouldn't have to wait for help. Dropkeeta brings conversations from your website, email, WhatsApp and social channels into one intelligent support platform that responds instantly, resolves routine questions and brings your team in when it matters.

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One workspace. Every conversation. Better customer experiences.

  • Order status answered3s
  • Return label sent5s
  • Invoice copy shared4s
  • Frustration detected → agentescalated
  • Shipping question resolved2s
  • Booking request captured6s
  • Refund case trackedassigned
  • Sizing question answered3s

One inbox for the channels your customers use

    Website chat

    Instant answers for visitors, right on your site.

    Email

    Your support inbox, organised and assisted.

    WhatsApp

    Meet customers in the app they already use.

    Social messaging

    Direct messages alongside every other channel.

The problem

Customers expect answers. Businesses need a better way to deliver them.

  1. 01

    Slow responses

    Customers move on when businesses take too long to respond.

  2. 02

    Repetitive questions

    Teams spend valuable time answering the same questions repeatedly.

  3. 03

    Lost customer context

    Conversations become fragmented across multiple channels, making it difficult to provide consistent support.

The solution

One intelligent workspace for every customer conversation.

Dropkeeta reads every incoming message, works out what the customer needs, and answers from the information you've approved — or hands the conversation to your team.

  • Understand customer intent.
  • Generate answers using approved company knowledge.
  • Automate repetitive inquiries.
  • Recognize customer frustration.
  • Track unresolved complaints.
  • Escalate complex conversations to human agents.
  • Maintain conversation history.

How it works

From first connection to better support in four steps.

No complex setup projects. Start with one channel and your most common questions, then grow from there.

Read the setup guide
  1. 1

    Connect your channels

    Bring supported customer conversations into one workspace.

  2. 2

    Add your knowledge

    Upload FAQs, policies, product information and help documentation.

  3. 3

    Configure your AI assistant

    Define response behavior, business rules, escalation conditions and supported topics.

  4. 4

    Automate and improve

    Monitor conversations, review outcomes and improve customer support using analytics.

Capabilities

Everything your support team needs, in one place.

See the full product
Order delayed?2m
Invoice copy5m
Store hours8m

Unified Inbox

Manage conversations from supported channels in one organized workspace.

Do you ship to Canada?
Yes — we ship to Canada in 5–7 business days.
Shipping policy · approved

AI Responses

Generate contextual responses using company-approved information.

Returns policy.pdfSynced
Shipping FAQSynced
Product catalogSynced
Help centerIndexing

Knowledge Base

Use company documents, FAQs, policies and website content as the source of answers.

PositiveNeutralNegative
“Second time asking…” flagged

Sentiment Detection

Identify negative sentiment and potentially frustrated customers.

Refund dispute detected
Routed to Billing team
Full history + summary attached

Smart Escalation

Route complex, sensitive or unresolved cases to human agents.

Resolution rateSample

Analytics

Understand response times, resolution rates, conversation volumes and customer satisfaction.

SKAssigned to Sara K.
Internal note: offered replacement
3 open · 12 resolved today

Team Collaboration

Assign conversations, add internal notes and manage workloads.

No reply in 24h → send reminder
Unresolved 48h → notify agent
Resolved → request feedback

Automated Follow-ups

Create follow-up workflows for unresolved conversations.

Try it

See how Dropkeeta handles a customer question.

Pick a business type, ask something a customer might ask, and watch how the assistant answers — or escalates.

Product demonstration

This preview uses predefined sample answers in your browser. It is not connected to a live AI service.

Business type

Try a sample

Ask a customer question

See how Dropkeeta would respond — or escalate.

Solutions

Built for businesses that talk to customers every day.

E-commerce and online stores

Order tracking, shipping, returns and product questions answered instantly.

“Where's my order?” resolved in seconds

Professional service companies

Handle appointment questions and service inquiries around the clock.

Booking requests captured after hours

Digital agencies

Organise client conversations and support workflows in one workspace.

Client requests routed to the right team

Startups and growing businesses

Responsive support without hiring a large support team.

A small team that answers like a big one

Analytics

See what your customers need — and how well you're delivering.

Track conversation volume, automated resolutions, first response time, escalations and satisfaction in one view.

Charts show illustrative demonstration data.

Support performance

Demonstration data — not actual Dropkeeta or customer results

Conversations handled

7,166

Automated resolution

64%

Avg. first response

6s

Escalation rate

22%

Conversations · handled vs. automated

Customer satisfaction trend

Pricing

Simple plans from $15 to $149 per month.

Start small and upgrade as your conversations grow.

Starter

For small businesses getting started.

$15/month

Billed monthly in USD

Start with Starter
  • AI customer responses
  • Website chat
  • Basic knowledge base
  • Conversation history
  • Basic analytics
  • One workspace

Limited monthly conversations limit TBC

Most popular

Growth

For growing businesses.

$49/month

Billed monthly in USD

Start with Growth
  • Everything in Starter
  • Multi-channel inbox
  • Advanced knowledge base
  • Sentiment detection
  • Human escalation
  • Team collaboration
  • Automation workflows
  • Advanced analytics

Higher monthly conversations limit TBC

Pro

For established teams.

$149/month

Billed monthly in USD

Start with Pro
  • Everything in Growth
  • Higher conversation limits
  • Advanced automation
  • Multiple team members
  • Priority support
  • Advanced reporting
  • API access where available
  • Custom AI behavior settings

Highest conversation limits limit TBC

Compare plans and FAQs

Make every customer conversation count.

Give your customers faster answers and your team more time to focus on the conversations that matter.

Start Your Free Trial Talk to Our Team